Terms and Conditions of Sale and Delivery

The terms and conditions of sale and delivery apply to all sales of products and services by KitchenOutlet.no AS to consumers. Together with your order, confirmed by an order confirmation, the terms and conditions of sale constitute the entire contractual basis for the purchase.

1. Prices

All prices include 25% VAT and any environmental fee. The total cost of the purchase will be shown before the final order is placed and will include all expenses associated with the purchase, such as postage, packaging, etc.

2. Parties

The seller is: KitchenOutlet.no AS, hereinafter referred to as "we". The buyer is: the person / company stated as the buyer in the order, hereinafter referred to as "you".

3. Ordering and Contract Formation

Your order is binding once it has been registered in our system. However, you have the right to withdraw from the purchase under the Right of Withdrawal Act. Upon receiving your order, we will confirm it and automatically send you an order confirmation. Please read the order confirmation carefully when you receive it and check that the order confirmation matches your order.

4. Payment

At your discretion, the purchase price may be paid by credit card (Klarna / Vipps / Debit card / Mastercard / Visa )

When paying by card, the purchase price will be reserved on the card, and the card will be charged when the item is dispatched from the warehouse. If the amount cannot be reserved, we reserve the right to cancel the order. 

5. Inspection of Products

Returns and complaints regarding damaged or defective products

If you receive a product that is damaged or defective, you have rights under the Consumer Purchases Act.

Do not use the tableware if you discover damage. Do not unpack the remaining pieces. Leave the products in their original packaging. 

1. Documentation
To process your complaint, please send us:

• Order number
• Description of the defect/damage
• Photos showing the problem

2. Returning the item
If the complaint is approved, we will provide you with information about the return.
We will cover return costs if the complaint is justified.

3. Your rights
If your complaint is approved, you are entitled to one of the following under the law:

• Replacement (new item) if possible
• Cancellation of the purchase (full refund) if the defect is material
• If the purchase is cancelled, the item must be sent to us within 14 days, and we will refund you the full amount plus any shipping costs

We reserve the right to choose between repair and replacement, provided this can be done without significant inconvenience to you.

4. Rejection of complaint
A complaint may be rejected if:

• The damage is due to misuse, an accident or lack of maintenance
• The product has been altered or repaired without our approval
• The defect is due to normal wear and tear 
• or you have used the entire tableware set and no longer have the original packaging 

5. Refund
Any refund will be paid within 14 days after we have received and processed the return. 

6. Warranty

Our warranties do not limit your rights under the Consumer Purchases Act, which provides a 2-year period. This presupposes that the products have been used in accordance with the instructions; misuse does not entitle you to a refund.